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Terms and conditions

This site is copyright.

With regard to the articles and other parts, we rely heavily on many sources. Where it is possible, we have acknowledged the author and included site references. If we have missed anyone out, it is not intentional. Please let us know and we will include relevant references.

All articles are copyright. Some are taken from external sources, with permission and the copyright is held as indicated on that article.

The cruciform (Standard) as shown lower left are trade marks of Royal Mail Group plc. Reproduced by kind permission of Royal Mail Group plc. All rights reserved. Company logos appearing on the shop pages are also trade marks of the company so named in the logo or trade mark. They must not be reproduced in any way or copied without the written permission of the respective trade mark owners.

Sundry images on this site are taken from www.dreamstime.com . All rights reserved. Images must not be reproduced in any way or copied without the written permission of the respective trade mark/ copyright owners.

We also want to make clear that we are not medical doctors.  Anything we place in this website must not be treated as a medical diagnosis or used in part or whole as a medical diagnosis. In all cases, what your Doctor or chosen healthcare practitioner says, comes first.

Please be aware that many of the skin care products we sell were designed to be used by aesthetic practitioners. This especially applies to those products under the "advanced skincare " section. They are "professional grade" products. Please be sure to read and act on any instructions included with products purchased.

ALL PRODUCTS SOLD ON THIS WEBSITE ARE GENUINE and are sourced from approved importers or wholesalers.

Terms:

We accept credit card payment, including Visa and Mastercard. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. You may provide your credit card information via phone or mail. Please do not send credit card details by e-mail. We use Sagepay and Global Payments. This site (onlynature.co.uk) is PCI compliant.

All prices shown on this site are in UK Pounds Sterling designated by the symbol " £ " or GBP. THE PRICES ARE NOT IN US DOLLARS or any other currency.

We are able to cancel and amend orders on a reasonable endeavours basis. Please use the contact details on the website to inform us of any amendments to an order as soon as possible. Once an order has been shipped it is difficult to make an amendment.

If you do not wish to use a credit or debit card, you can pay using PAYPAL. The normal terms and conditions of PAYPAL will apply.

Returns: We deal with returns on a "one for one basis". If there is a valid reason, we will accept returns if notified to within 3 days of receipt of goods and sent back within 7 days of notification. Your card will then be credited within 10 days after receipt of the returned goods which must be returned in unopened and undamaged condition. You may be liable for the cost of the return carriage cost. A 10% handling charge may be applied if the cancellation is through no fault of Only Nature Skin Care and/or if there is nothing wrong with the goods. We endeavour to respond to all complaints within 48 hours.

Should the product not be fit for purpose as described or if a shipping error occurs then Only Nature will replace the product or credit in full, including the return postage cost. Your statutory rights are not affected.

Delivery:

We are able to send orders to a different address than that of your home/billing address - please note that for orders shipped to an international destination we will ONLY ship to a different address from the billing address for the payment card on an exceptional basis. You can advise a different shipping address during the shop checkout BUT the "home" address MUST be the billing address of any card used. We use address verification on all card transactions. Most orders are posted using Royal Mail First Class Post. Most orders are sent within 48 hours of order. At weekends and public holidays, this may be longer. If the delivery period is likely to be longer than seven working days, we will endeavour to let you know.

VAT:

All prices include applicable VAT. Only Nature will not be held responsible for any local import taxes or duties on orders sent overseas. We are registered in the United Kingdom for VAT and our registration number is 232 2155 51. If you are in the EC VAT area and you want goods supplied VAT exclusive (Intra Community Supply) you must provide a valid VAT registration number along with the company address to which the number belongs. Goods are sold without VAT outside the EC area. PLEASE MAKE SURE YOU PROVIDE YOUR VAT REGISTRATION NUMBER AND COMPANY DETAILS WHEN YOU ORDER - either use the message box or send an email.

Privacy and Cookies:

We do not disclose information about you, as a customer on this site, to third parties - under any circumstances.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. We also collect some regionally based data which is totally anonymous, allowing us to better understand our customer demographics.

Data Protection Act

We do not retain any information about our customers other than historic order detail. Audit records are required to be kept under English Law.

General:

We are not responsible for goods or services provided by third parties who advertise or who are illustrated on this site - that is, affiliate marketing programmes or any link partners. We will not knowingly advertise, promote, endorse, link to or otherwise support any material of an "adult" nature, or anything to do with gaming or gambling. We regularly monitor link pages and remove any references which we deem inappropriate.


These terms of business, this site and this business are governed by English (United Kingdom) Law and the jurisdiction of the English Courts.

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